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Photo and video
equipment repair

How to deliver damaged equipment?

Your device is broken and you need a fast service delivery?
Choose the preferred delivery method and follow the instructions.

In person

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Select this option if you would like to personally deliver your damaged equipment to our service centre in Warsaw or in Cracow
The equipment can be delivered in person to our Service Centre at Żytnia 15 in Warsaw or Masarska 8 in Cracow.

! Please bring your equipment without any accessories not related to the submitted fault.

! If your equipment is still within warranty period, please bring the warranty documents with you.
 
Address:
Żytnia 15 St., 01-014 Warsaw
phone 22 379 20 90
opening hours:
Monday-Friday 09:00-18:00
Saturday 10:00-14:00

Address:
Masarska 8 St., 31-534 Cracow
phone 12 311 80 06
opening hours:
Monday-Friday 09:00-18:00
Saturday 10:00-14:00


For detailed contact information, please visit Contact tab at the top of the screen.

Automatic arrangement of courier services

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Select this option if you would like to send your equipment by DHL courier company. You will be asked to complete a short form to arrange an automatic courier delivery.
Repair
details
Addressee
details
Return
address
Payeee
details
Ordering courier
services
Summary
Confirmation

Repair details



Manufacturer*

Model of the equipment*

Serial number*

Description of the fault or damage (0/2000 characters)*


Select the type of repair:*



Warranty repair

Pre-sale repair


Please add to the parcel a filled out and stamped warranty card and a proof of purchase. Please add to the parcel a proof of purchase, warranty card is optional. Please add to the parcel a filled out and stamped warranty card and a proof of purchase. Please add to the parcel a filled out and stamped warranty card and a proof of purchase, or in specific cases, only a proof of purchase. Please add to the parcel an invoice from the distributor.


Please include the date of the purchase as shown on the receipt.*

*required fields

Addressee details



* field required
** automatic delivery within the territory of Poland;
If you would like to send an equipment to a different country, please contact us by phone to discuss the details.









*** this field is required

Return address




Payee details








Automatic UPS delivery





Total weight (kg) *

Dispatch date *

UPS arrive time (FROM) *

UPS arrive time (TO) *

The cost for one-way parcel delivery for parcels under 5 kg is 14.90 PLN (incl. VAT). COD fee is 9.90 PLN (incl. VAT). All shipments are insured up to the value of 50 000 PLN.

*fields required

Summary




Please make sure that all the information is correct*, then click SUBMIT ORDER. After that, service order will be placed in CSI Foto i Video system, as well as an order to collect a parcel in DHL system.

* To edit your details, please click relevant section above the summary.

Your service order has been submitted



Thank you for placing service order. A confirmation has been sent on your e-mail address.

Courier will pick up the parcel on chosen date. Upon receiveing the parcel, we will notify you by an e-mail containing an order number of your repair.

We ask for printing the shipping label and the confirmation and attach both to the parcel.


Print the shipping label Print the confirmation

Individual arrangement of courier services

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Select this option if you would like to send your equipment by post or courier company and deal with all formalities on your own.


! Please make sure that your equipment is safely packed for transportation (in original box or paperboard with fillers).

! Please do not attach any accessories that are not related to the submitted fault. Our company does not take responsibility for such accessories.

Please make sure that the parcel sent by DHL includes all required documents and completed order form. Please fill out the delivery note in the following way:


Please tick RECIPIENT
Customer's number, recipient's address and contact telephone number:
 
Customer's number: 2434428
phone 22 379 20 90
CSI Foto i Video
Żytnia 15 St., 01-014 Warsaw


Sender's name and address

Please indicate a total weight of parcel - up to 5 kg for cameras and camcorders.

! Please leave any additional fields unticked. Ticking non-standard fields on the list will result in charging the Customer for an additional service.

The cost for one-way parcel delivery for parcels under 5 kg is 14.90 PLN (incl. VAT). COD fee is 9.90 PLN (incl. VAT). All shipments are insured up to the value of 50 000 PLN.

DHL courier company contact:
phone (42) 6 345 345

dhl.pl